Ferixo – Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major debit/credit cards, UPI, net banking, and wallets.

2. How long does delivery take?

Orders are usually shipped within 24–48 hours and delivered in 3–7 business days, depending on your location.

3. How do I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS to monitor your shipment.

4. Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours, provided it has not yet been shipped.

5. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong item, please contact us at info@ferixo.com within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

6. Do you accept returns?

Yes, returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging.

7. How do I request a refund?

Refund requests can be made by contacting us at info@ferixo.com. Once approved, the refund will be processed to your original payment method within 5–7 business days.